Aside

Angeles Jimenez

Contact Info

Skills

Spanish
English
French
German
|
Excel
ConfirmIT
SPSS
R
Github
Qlik

Continuous training on strategic thinking, finance and statistical analysis.

Disclaimer

This resume was made with the R package pagedown.

Last updated on 2021-06-18.

Main

Ángeles Jiménez

  • Business insights expert with a strong customer facing consulting background.
  • Analytical mindset; focus on efficiency and measurable business impact.
  • Extensive Amadeus knowledge and network, based on previous customer experience positions spanning all functional and geographical areas.

Professional Experience

Business Travel - Commercial Strategy Manager

Amadeus IT

Madrid, Spain

2021 - 2020

  • Defined a new IT KPI framework & engaged a multidisciplinary team.
  • Created new planning models: IT market potential & air forecast.
  • Standardized and implemented the new ADP template.
  • Proof of concept with R for the contract digitalization project.
  • Supported Corporate Strategy with insights and a business case for the multimodality project.
  • Proof of concept and validation of new data driven commercial tools: ADP qlik app | Value Calculators

Head of insights - Rail business unit

Amadeus IT

Madrid, Spain

2020 - 2019

  • Run customer workshops and competitive analysis research.
  • Created management reports and business cases for decision making.

Strategy manager, Travel Channels. Customer experience

Amadeus IT

Madrid, Spain

2019 - 2014

  • Defined the customer experience vision for Travel Channels.
  • Engaged other business units and IT to co-create the Amadeus customer experience community.
  • Evaluated the technical and business fit of the new Customer Experience IT provider.
  • Designed the end to end solution for CX management in Travel Channels, including the integration with Oneview & cleaning of contact data in collaboration with IT & Regions.
  • Automated data processes: feed via Oneview, Azure’s translation API and natural language processing with ConfirmIT.

Research Director

GfK EMER

Madrid, Spain

2014 - 2002

  • Lead a team of 5 researchers providing consulting market research services.
  • Created GfK’s Diabetes Tracking, our first in-house syndicated study in Spain, getting more than 60% of the market in 3 years.
  • Created our first physicians panel with 10,000 specialists that served as the foundation of the newly created healthcare division.
  • Managed multinational projects with complex methodologies such as Max-diff and Conjoint.
  • As a senior research manager, automated a large worldwide advertising tracking to improve efficiency and reduce timings

Senior Research Manager

OPINATICA

Madrid, Spain

2002 - 2000

  • Defined and implemented one of the first internet usage tracking studies in Spain.

Junior Research Manager

GALLUP

Madrid, Spain

2000 - 1998

  • 100% cost reduction in the reporting time of geo-marketing reports for McDonalds with excel automation.
  • Head of international research projects

Student work

N/A

London, UK

1994 - 1992

Education

ESIC, Madrid

Master in Commercial Management and Marketing

Madrid, Spain

1995 - 1994

University of Granada

M.A. in Sociology

Granada, Spain

1992 - 1989

Teaching Experience

Madrid School of Marketing

Instructor of Customer analytics: customer Lifetime Value, ROI and Segmentation

N/A

2016 - 2014

GfK EMER

Led the in-house insight training on Facts Based Consultancy.

N/A

2012

Selected Publications